How to use Trunkly

From a new account to your first call in four steps. Everything is prepaid in USD.

1. 1

   Create your account

   Press Create account at the top of the site. Fill in a nickname, a username (4 to 20 letters, digits, _ or -), your e-mail, your Telegram username and a password of at least 10 characters. Type the code from the picture, accept the terms and press Create account.

2. 2

   Pay the subscription

   You land on Subscription. The plan costs $20 a month, plus a small fixed processing fee for the crypto payment. Choose the coin you pay with (USDC on Solana, SOL, ETH or LTC, when available) and press Subscribe now. Send the exact amount shown, on the network shown.

3. 3

   Your account is set up by itself

   As soon as the payment is confirmed, your telephony account and your own SIP line are created. The plan includes 1 SIP line for you and up to 3 Team Members, each with their own line. After that the $20 is taken from your main balance every month (from the SIP balance when the main balance is too low). You get a reminder 3, 2 and 1 day before.

4. 4

   Top up and call

   Open Deposit and add balance with crypto. It lands on your main balance. Calls are paid from the SIP balance, so press Top up SIP lines on Overview or SIP lines and move money over (minimum $10). Then connect a softphone, or call straight from the dial pad on your SIP line page.

The whole portal in about 5 minutes. One video is made for a computer, one for a phone. Press play and turn on the sound for the voice.

A softphone is a calling app. We recommend PortSIP on a phone, and Zoiper or PortSIP on a computer. Any standard SIP app works.

1. 1

   Find your login

   Open SIP Lines and tap your line. The Credentials card shows the SIP username, the SIP password (press the eye to show it) and the Domain.

2. 2

   Add a SIP account in the app

   In PortSIP or Zoiper, add a new SIP account and enter: username = your SIP username, password = your SIP password, domain or server = sip.trunkly.net, port 5060, transport UDP. Nothing else needs to be changed.

3. 3

   Call

   When the app is logged in, the status on the Credentials card shows Online. Always dial with the country code, for example 4512345678.

4. 4

   Copy everything at once

   Copy full guide at the bottom of the line page copies all the settings, ready to paste or send.

No app? Call from the browser

Your SIP line page has a dial pad. It uses the same route, caller ID and price as your softphone, and shows the price per minute before you call. During a call you can mute, open the keypad, use the speaker and press Hold: the other person hears music while the call is on hold.

A route is the way your calls travel. Every SIP line has its own route for each country, and you can change it any time.

1. 1

   Open the route picker

   On the SIP line page, find Change route and press Switch.

2. 2

   Pick the country you call

   Choose the country under Country you call (you can search). You see every route for that country with its price per minute and its billing.

3. 3

   Pick a route and switch

   Tap a route to compare it with the one you use now (cheaper or more per minute), then press Switch route. The next call uses the new route.

The groups in the list

• Worldwide: routes that cover many countries. Each country on the route's price list has its own price, and switching to one lets the line call every country on that list.
• Epsilon: the Epsilon routes that cover the country you picked.
• Extra Routes: routes for one country. When a line switches to one for another country, that country becomes the only country the line can call, until you switch again. The picker warns you first.

Labels on a route

• Premium: a top-quality route.
• Exclusive: our exclusive worldwide route.
• IVR/P1: works for IVR and press-1 (P1) systems.
• Lowest rate marks the cheapest route and Current the one the line uses now. Sort the list by lowest rate or by name.

The caller ID is the number the person you call sees. You set it yourself on each SIP line.

1. 1

   Type the number

   On the SIP line page, under Caller ID, type your own number, a friend's number or any number you want.

2. 2

   Use the right format

   Always with the country code, digits only, no "+" and no spaces (6 to 15 digits). Write 4512345678, not +45 12345678.

3. 3

   Save

   Press Save Caller ID and confirm. The next call shows the new number.

Have your own server or PBX? With IP login it sends calls straight from its fixed IP address. No password and no registration.

1. 1

   Open Login method

   On the SIP line page, find the Login method card (on a phone: Line info) and choose Server IP.

2. 2

   Add your server IP

   Type the public IPv4 address your server sends calls from and press Turn on IP login. One address works for one line only. Private addresses and the address of our own server are refused.

3. 3

   Confirm

   After you confirm, password login stops for this line, so phones and apps that use the password go offline. A few seconds later the card shows IP login is on.

Enter this on your server

SIP server

sip.trunkly.net

Port

5060

Transport

UDP

Registration

Off (do not register)

Username

As shown on the card

Password

Leave empty

Send calls from

Your server IP

Number format

Country code + number, for example 4512345678

Codecs · DTMF

As shown on the card

Pick a route per call with a prefix

• No prefix: the call uses the route chosen on the line in the portal.
• Prefix + number: only that call uses the route of the prefix, and it is billed at that route's price. With the prefix 1234, the number 4512345678 is sent as 12344512345678 (1234 is only an example).
• The number must be one the route can call: a prefix for a Denmark route with a US number is refused.
• Every route and its prefix is listed on the card under Show all route prefixes. Prefixes only work on lines with IP login.

Caller ID from your own server

When IP login is turned on, the caller ID comes from your server, so each extension can show its own number. Leave "From user" empty on your trunk. Want one fixed number instead? Choose Fixed number from the portal under Caller ID on the card.

Use any WebRTC browser dialer, for example one built on JsSIP or SIP.js, with your SIP line.

1. 1

   Choose Web dialer

   On the SIP line page, open Login method and choose Web dialer.

2. 2

   Enter the settings

   Enter these in your dialer: WebSocket server wss://sip.trunkly.net/ws, SIP domain / realm sip.trunkly.net, the username of the line and its SIP password. Copy all settings copies them in one go.

3. 3

   Choose where the caller ID comes from

   Caller ID from the portal shows the number set on the line. Caller ID from my web dialer lets the dialer send a number with each call: add the header X-Caller-ID (JsSIP and SIP.js: extraHeaders) or set the display name to the number, 6 to 15 digits with the country code.

Your account has two balances. Both are shown at the top of the portal.

Move money to your SIP lines

On Overview or SIP Lines press Top up SIP lines, type an amount (minimum $10) and confirm. No fee is taken. The move is one way: money on the SIP balance cannot be moved back to the main balance.

Top up with crypto

1. 1Open Deposit, type how much balance you want and choose the coin.
2. 2The page shows the minimum and a fixed processing fee that is added to each invoice. Press Create payment request.
3. 3Send the exact amount, only the chosen coin, on the network shown. Another coin or network cannot be recovered.
4. 4The balance is credited by itself once the payment is confirmed on-chain. A request expires after the time shown; an expired request can be refreshed.

Every route shows its billing as two numbers, for example 60/60. The first number is the first block of a call in seconds, the second is each block after that. A block that has started is paid in full.

Example: a 45-second call at $0.10 a minute

Give your people their own login and SIP line. You pay and stay in control.

1. 1

   Add a member

   Open Team Members and press Add Team Member. Enter a nickname, a username, their Telegram and a password for them (at least 10 characters). Their portal login and SIP line are ready at once; send them the details shown.

2. 2

   New password at login

   When you reset a member's portal password, they get a temporary password and are logged out. At the next login the portal asks for a new password before anything else (at least 10 characters, not the same as the old one). Trunkly can ask every account for this after a security upgrade too. SIP lines and their passwords do not change.

3. 3

   What members see

   Members see their own SIP line, their own calls and your SIP balance. No payments, deposits or other members. You can suspend, reset the password or remove a member any time; removing portal access never deletes the SIP line.

Two-step login and sessions

Under Security, turn on Two-step login: scan the code with an authenticator app (Google Authenticator, Authy, 1Password and others) and type the 6 digits it shows. Keep the backup codes somewhere safe. You can also add a passkey and log out other devices.

Write to our support on Telegram, we answer there directly. Follow the channel for new routes, price changes and service updates.